Terms & Conditions
Please ensure that you have read and understood the Terms & Conditions before booking with Heathrow Car Park.
1. Bookings & Services
1.1 Booking Confirmation
All bookings are considered confirmed only after a final confirmation email has been issued. By confirming your booking, you agree to all Terms & Conditions stated herein.
1.2 Delays & Unforeseen Circumstances
We are not responsible for delays caused by traffic congestion, flight delays, weather conditions, immigration procedures, airport disruptions, or any circumstances beyond our reasonable control.
1.3 Third-Party Providers
Where services are provided by third-party operators or partners, their individual terms and conditions will also apply. In such cases, Heathrow Car Park acts solely as an intermediary.
2. Payments & Charges
2.1 Extended Stay Charges
Any stay exceeding the original booking period will incur an additional charge of £20 per extra day.
2.2 Payment Requirement
Full payment must be completed before the commencement of any parking service.
2.3 Midnight Return Charges
Vehicle returns requested after midnight may incur an additional £40 charge.
2.4 Late Arrival Charges
Customers arriving late without providing at least 2 hours prior notice may be charged applicable short-stay parking fees along with an additional £15 administration fee.
2.5 Driver Reassignment
Failure to arrive at the scheduled time may require reassignment of a new driver, which could result in delays or additional charges.
3. Cancellations, Amendments & Curtailments
3.1 Flexible Booking Cancellations
Flexible bookings may be cancelled up to 48 hours before the scheduled travel time, subject to a £15 administration fee.
3.2 Non-Refundable Period
No refunds will be issued for cancellations made within 48 hours of travel.
3.3 Curtailment Policy
Early return or curtailment of your booking period does not entitle the customer to any reduction or refund of charges.
3.4 Booking Amendments
Any booking amendments made within 24 hours of travel will incur a £10 amendment fee per change.
3.5 Supersaver & Non-Flexible Bookings
Supersaver and non-flexible bookings are strictly non-refundable and cannot be cancelled or amended.
4. Liability & Vehicle Responsibility
4.1 Third-Party Claims
Any claims relating to third-party services must be handled directly with the respective service provider.
4.2 Insurance Coverage
Our insurance policy covers only liabilities for which we are legally responsible.
4.3 Vehicle & Contents
Vehicles and all contents are left entirely at the owner's risk.
4.4 Damage Reporting
Any damage claim must be reported immediately upon vehicle collection and supported with clear photographic evidence.
4.5 Minor Marks & Cosmetic Issues
Minor scratches, cosmetic marks, or issues identified after rain or car washing services will not be accepted as valid claims.
4.6 Mechanical & Electrical Faults
We accept no responsibility for mechanical, electrical, or technical failures occurring while the vehicle is in our care.
4.7 Vehicle Compliance
All vehicles must be roadworthy and compliant with insurance, tax, and MOT requirements.
4.8 Keys & Alarm Fobs
We are not liable for faulty or damaged keys, remote fobs, or alarm systems.
4.9 Tyre Punctures
Tyre punctures and related repairs are chargeable to the customer.
4.10 Flat Batteries
Flat batteries may incur additional service or recovery charges.
4.11 Secondary Storage Locations
Vehicles may be stored at secondary compounds or alternative secured locations when necessary.
4.12 Approved Repairs
Any repair work must be carried out only through approved repair providers authorised by Heathrow Car Park.
4.13 Dash Cameras
Dash cameras may be disconnected during vehicle handling or storage.
4.14 Electric Vehicle Requirements
Electric vehicles must arrive with a minimum charge range of 25 miles.
4.15 EV Charging Limitations
Additional limitations, charging policies, and liabilities relating to electric vehicles apply where relevant.
4.16 Vehicle Documentation
Customers are strongly advised to photograph and record their vehicle's mileage, fuel level, and overall condition before handover.
5. Exclusions & Limitation of Responsibility
5.1 Self-Parked Vehicles
Vehicles parked personally by customers remain entirely at the owner's risk.
5.2 Excluded Risks
We do not provide cover for theft, fire, flooding, vandalism, or malicious damage unless required by law.
5.3 Consequential Losses
We shall not be liable for indirect, incidental, or consequential losses, including missed flights, accommodation costs, or business losses.
5.4 Maximum Liability
Our total liability for any claim is limited to a maximum of £20,000.
5.5 Vehicle Return Times
Vehicle return times may vary depending on traffic conditions and airport operational delays.
5.6 Missed Flights
We accept no responsibility for missed flights or related travel disruptions.
5.7 Paintwork Exclusions
Paintwork defects or cosmetic issues identified after vehicle washing services are excluded from liability.
5.8 Roof Boxes & Attachments
Roof luggage boxes or oversized accessories may be refused at our discretion.
5.9 Interior Condition
The internal condition of vehicles is not inspected upon acceptance or return.
5.10 Minimum Claim Value
Claims valued below £750 may not be accepted or processed.
5.11 EV, ULEZ & Third-Party Exclusions
Additional exclusions apply relating to electric vehicles, ULEZ charges, and third-party service liabilities.
6. Customer Relations & Amendments
6.1 Customer Complaints
All complaints or issues must be submitted in writing. We aim to respond within 7 working days.
6.2 Amendments to Terms
No amendments or variations to these Terms & Conditions shall be valid unless confirmed in writing by Heathrow Car Park.